Shipping policy

Shipping Policy Diorana

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

* Canada: 3–10 business days
* United States: 5–12 business days
* International: 7–20 business days

Please note that delivery times are estimates and may vary depending on the destination, carrier, customs processing, and other factors beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on the destination and order weight.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to become available.

Delivery Delays

While we strive to deliver orders within the estimated timeframes, Diorana is not responsible for delays caused by:

* Shipping carriers
* Weather conditions
* Customs clearance procedures
* High shipping volumes
* Other unforeseen circumstances